AURA

Terms of Service

Last updated: January 2025

Welcome to Aura. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website or making a purchase, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website.

2. Eligibility

You must be at least 16 years old to use our website and make purchases. By using our website, you represent that you meet this age requirement.

3. Account Registration

To make purchases, you may need to create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized use
  • Accept responsibility for all activities under your account

4. Products and Pricing

We strive to display accurate product information, including descriptions, images, and prices. However:

  • Colors may vary slightly due to screen settings
  • Prices are subject to change without notice
  • We reserve the right to limit quantities
  • We may cancel orders due to pricing errors or stock issues

5. Orders and Payment

By placing an order, you are making an offer to purchase. We may accept or decline your order at our discretion. Payment is due at the time of delivery (Cash on Delivery).

You agree to:

  • Provide accurate delivery information
  • Be available to receive and pay for your order
  • Have sufficient funds ready for payment

6. Shipping and Delivery

We deliver to all locations across Nepal. Delivery times are estimates and may vary due to factors beyond our control. We are not liable for delays caused by:

  • Weather conditions
  • Natural disasters
  • Transportation issues
  • Incorrect address provided by customer

7. Returns and Refunds

Our return policy allows returns within 7 days of delivery for eligible items. Please refer to our Returns & Refunds page for complete details.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Aura or its content suppliers and is protected by intellectual property laws. You may not:

  • Copy or reproduce any content without permission
  • Use our trademarks without authorization
  • Modify or create derivative works

9. Prohibited Activities

You agree not to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the website's operation
  • Submit false or misleading information
  • Engage in fraudulent activities
  • Scrape or harvest data from the website

10. Limitation of Liability

To the fullest extent permitted by law, Aura shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

11. Indemnification

You agree to indemnify and hold Aura harmless from any claims, losses, or damages arising from your violation of these Terms or your use of our website.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use constitutes acceptance of the modified Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Nepal. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kathmandu.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Information

For questions about these Terms, please contact us at:

  • Email: support@aura.com.np
  • Address: Kathmandu, Nepal