Privacy Policy
Last updated: January 2025
At Aura ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our store.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Create an account on our website
- Place an order
- Subscribe to our newsletter
- Contact us with inquiries
- Participate in surveys or promotions
This information may include:
- Name
- Email address
- Phone number
- Shipping and billing address
- Order history
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent
- Referring website
How We Use Your Information
We use the collected information for various purposes:
- To process and fulfill your orders
- To communicate with you about your orders and account
- To provide customer support
- To send promotional emails (with your consent)
- To improve our website and services
- To prevent fraud and ensure security
- To comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with third-party service providers who help us operate our business (e.g., delivery partners, payment processors).
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent where applicable
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: support@aura.com.np
- Address: Kathmandu, Nepal